How to Remove a Wrong E-Challan in Pakistan (2025 Full Guide)

With the widespread use of Safe City cameras and ANPR systems, wrong e-challans have become more common across Pakistan. These errors usually happen when number-plate recognition software misreads letters or digits, or when duplicate/fancy plates confuse the system.

The good news: wrong challans can be cancelled in every province, as long as you follow the official dispute procedure.

Why Wrong E-Challans Happen

Most incorrect challans result from:

• Duplicate or cloned number plates
• Fancy or non-standard fonts
• Dirty, broken, faded, or bent plates
• Blurred or angled camera view
• Similar characters (e.g., 8 → B, 0 → D)
• Manual data entry mistakes by field officers

Step 1 – Confirm Your Challan Is Actually Wrong

Before starting a complaint:

1. Open the official e-challan portal for your province.
2. Enter your vehicle registration number.
3. Open the violation image.
4. Compare:

• Vehicle model
• Color
• Plate digits/letters
• Time & location
• Rider/driver appearance (bike/car type)

If any detail doesn’t match your vehicle, you have a valid case.

How to Remove a Wrong E-Challan in Punjab (PSCA)

Punjab has the fastest and most organized dispute process under Punjab Safe Cities Authority (PSCA).

Punjab Step-by-Step

1. Check Proof

• Visit PSCA E-Challan portal
• Open violation photo and confirm mismatch

2. Collect Evidence

• Screenshot wrong challan image
• CNIC front & back
• Vehicle registration book/card
• Clear photo of your actual number plate
• Any proof that your vehicle was elsewhere (optional)

3. Submit Dispute

Option A – Online Complaint

• Go to PSCA complaint / dispute portal
• Upload documents and screenshots
• Submit dispute request

Option B – Physical Visit

• Visit nearest CTO / Traffic Police Office
• Fill dishonored-challan correction form
• Attach evidence

4. Review & Decision

• PSCA committee reviews your case
• Verification normally takes 1–3 days

5. Cancellation

• If approved, challenge status updates to:
  “Cancelled”
• Challan is removed permanently from your record

How to Remove a Wrong E-Challan in Karachi (Sindh Police)

Karachi still requires manual verification in most cases.

Karachi Procedure

1. Check challan proof on Sindh Police e-challan portal
2. Compare image with your vehicle
3. If mismatch found:

Visit physically to:

• Traffic Police Headquarters (Garden HQ)
• Or nearest challan facilitation center

Carry these documents:

• Original CNIC
• Vehicle registration book/card
• Photo of your number plate
• Screenshot/print of wrong challan

Verification

• Officer logs your dispute
• Case forwarded to verification unit

Timeline:
2–7 days

Once approved, challan status becomes Cancelled in the system.

Note:
Karachi currently does not offer full online cancellation.

How to Remove a Wrong E-Challan in Islamabad (ITP)

Islamabad offers the quickest resolution.

ITP Process

1. Open ITP portal and view challan image
2. Print image or screenshot different vehicle proof
3. Visit:

• ITP Office F-8 or H-8
• Dispute Resolution Desk

Submit:

• CNIC
• Vehicle registration
• Photo of your plate
• Written application to cancel challan

Result

• Camera & verification team review footage
• Decision often the same day or next day
• Challan marked Cancelled instantly

If Your Number Plate Has Been Cloned

Plate cloning cases are increasing — criminals copy plates to avoid traceability.

What To Do

1. Visit nearest Traffic Police Station
2. File written report about cloned plate
3. Submit:
   • Vehicle photos
   • Plate photos
   • CNIC & registration copy
4. Request a verification letter

You may also be advised to:

• Replace your number plate with official Excise plates
• File FIR if criminal activity is suspected

Traffic police then:

• Flag your case in system
• Block cloned plate numbers
• Cancel any incorrectly issued challans

Time Required to Remove a Wrong Challan

Can You Ignore a Wrong E-Challan?

No — never ignore a challan, even if it is incorrect.

Ignoring leads to:

• Vehicle flagging
• Roadside stop and seizure risk
• Driving-license renewal blockage
• Registration transfer suspension
• Tax/token payment restrictions

Always dispute and ensure the status shows Cancelled.

How to Avoid Future Wrong Challans

To minimize ANPR misreads:

• Always use standard Excise-issued plates
• Avoid fancy fonts or decorative styles
• Keep plates clean, unbent, untinted
• Replace broken or faded plates immediately
• Update your mobile number in Excise records
• Check e-challans weekly

Conclusion

Wrong e-challans happen due to camera misreads, cloned plates, and non-standard number plates — but every province in Pakistan offers an official cancellation procedure.

Key Takeaways

• Always verify violation photos
• Gather solid evidence
• File dispute through correct channel
• Follow up until challan status becomes “Cancelled”

By following these province-specific procedures, you can remove any incorrect e-challan and keep your driving record completely clean in 2025.